Legal & Compliance Hub
Ensuring market integrity, user protection, and global regulatory adherence.
Master Service Agreement
This Master Service Agreement ("Agreement") governs the use of the Bigiantech Sythentix Demo Promax platform. By accessing or using our services, you ("Client") confirm that you have read, understood, and agree to be bound by this Agreement.
1.1 Prohibited Trading Practices
Clients may not engage in any form of market manipulation, including but not limited to arbitrage that exploits latency, price feed discrepancies, or technical glitches. Any profits generated through such practices will be voided, and the account may be terminated immediately without recourse.
1.2 Restricted Jurisdictions
Services are not offered to residents of the United States, North Korea, Iran, or any jurisdiction subject to international sanctions. Attempts to bypass geo‑restrictions (e.g., via VPN) constitute a material breach and may result in account suspension and forfeiture of funds.
1.3 Indemnification and Limitation of Liability
To the maximum extent permitted by law, Client agrees to indemnify and hold harmless Bigiantech Sythentix Demo Promax from any claims arising out of misuse of the platform. Our aggregate liability shall not exceed the total fees paid by Client in the six months preceding the claim.
Anti‑Money Laundering & KYC
We comply with FATF recommendations and applicable AML/CFT laws. All users must complete a three‑tier verification process before depositing or trading:
Tier 1: Identity
Government‑issued ID (passport, driver’s licence). Screened against global sanctions and PEP lists.
Tier 2: Residency
Proof of address (bank statement or utility bill, issued within last 90 days).
Tier 3: Source of Wealth
Declaration required for accounts exceeding €10,000 in cumulative transactions. Supporting documents may be requested.
We reserve the right to request additional information and to refuse service to anyone at our sole discretion.
Risk Disclosure Statement
⚠️ High‑Risk Investment Warning
Trading leveraged derivatives and crypto‑assets involves substantial risk of loss. You may lose all of your invested capital. Past performance does not guarantee future results.
- Market Volatility: Prices can change rapidly; stop‑loss orders may not execute at the specified level due to slippage.
- Liquidity Risk: Some assets may become illiquid, making it difficult to close positions.
- Operational Risk: System failures, API disruptions (e.g., Finnhub, TwelveData), or network outages can temporarily hinder trading.
- Custodial Risk: While we employ cold storage, digital wallets are inherently vulnerable to cyber threats.
Privacy & Data Protection
We process your personal data in accordance with the General Data Protection Regulation (GDPR) and local laws. This includes:
- Data collected: Identity data, financial transaction records, technical data (IP address, device identifiers, browsing behaviour).
- Purpose: To provide services, comply with legal obligations, prevent fraud, and improve platform security.
- Data sharing: With trusted processors (OneSignal for notifications, Stripe/CoinPayments for payments, Finnhub for market data). We never sell your data.
- Your rights: Access, rectification, erasure, restriction, data portability, and objection.
- Retention: Trade logs and identification records are kept for 7 years after account closure as required by regulators.
By using our services, you consent to this processing.
Peer‑to‑Peer Marketplace Rules
Users engaging in P2P trades act as independent counterparties. Bigiantech Sythentix Demo Promax acts solely as an escrow provider and is not a party to any trade.
- • Escrow release: Once the seller confirms receipt of off‑chain payment and releases the asset, the transaction is final. No reversals.
- • Off‑platform dealings: Communicating or settling payments outside the platform voids escrow protection and is strictly prohibited.
- • Disputes: In case of a dispute, both parties must provide evidence within 48 hours. Our team will adjudicate based on available proof.
Dispute Resolution & Governing Law
This Agreement shall be governed by the laws of [Your Jurisdiction]. Any dispute arising out of or in connection with this Agreement shall be referred to and finally resolved by arbitration administered by the [Arbitration Institution] in accordance with its rules.
Class action waiver: All disputes must be brought on an individual basis; class actions and consolidated proceedings are not permitted.
Nothing in this section limits your right to bring a complaint to a competent data protection authority.
Compliance Inquiry?
For law enforcement requests, GDPR data subjects rights, or policy clarifications, contact our Data Protection Officer.
